policies
how we ship, refund, look after your data, and the terms of buying from ticatoe. Fidoriva Foods Private Limited sells ticatoe tiffin bars through www.ticatoe.com. Questions or a complaint? See our contact & grievance page.
1. Shipping policy
Last updated: 28.10.2026
ticatoe tiffin bars are sold by Fidoriva Foods Private Limited ("ticatoe", "we", "us") through www.ticatoe.com. This policy explains how and when your order reaches you.
Where we deliver
We deliver to serviceable pin codes across India. If our courier partners cannot reach your pin code, we will tell you before dispatch and give you a full refund.
Shipping charges
Shipping is free on every order, for now. Any shipping charge we introduce later will be shown clearly at checkout before you pay. It will never be added to an order already placed.
When your order ships
Dispatch: orders are usually dispatched within 2-4 working days of payment.
Delivery time: most orders arrive within 7 working days of dispatch. Remote areas may take longer.
These timelines are estimates. Festivals, weather, strikes or courier delays can affect them. If your order will be significantly delayed, we will let you know and you may cancel for a full refund.
Tracking
Once your order is dispatched, we send a tracking link by WhatsApp and email to the number and address you gave at checkout.
Delivery address
Please check your address, pin code and phone number at checkout. If an order is returned to us because the address was wrong or incomplete, or because nobody was available after repeated delivery attempts, contact us and we will reship it or refund the order value.
Receiving your order
If the outer package looks tampered with or badly damaged, please refuse delivery or photograph it before opening.
Tiffin bars are best stored in a cool, dry place under 24°C, away from direct sunlight. Please bring your parcel indoors as soon as it arrives.
If anything is damaged, wrong or missing, see our Refund & Cancellation Policy. You must tell us within 48 hours of delivery.
Contact
hello@ticatoe.com · +91 73030 10822 · Fidoriva Foods Private Limited, Innov8 Orchid Center, 3rd Floor, Golf Course Road, Sector 53, Gurugram, Haryana 122002
2. Refund & cancellation policy
Last updated: 28.10.2026
Tiffin bars are food, so we can't accept returns for a change of mind. If something goes wrong on our side, we will make it right.
Cancelling an order
You can cancel any order before it is dispatched, for a full refund.
To cancel, email hello@ticatoe.com or WhatsApp/call +91 73030 10822 with your order number.
We do not charge any cancellation fee.
Once an order is dispatched, it cannot be cancelled. If you refuse delivery of an undamaged order, see "Delivery address" in our Shipping Policy.
If we have to cancel your order (for example, if a flavour is out of stock or your pin code is not serviceable), we will tell you and refund you in full.
Damaged, wrong, missing or expired items
We will replace the item or refund it, as you prefer, if your order arrives:
damaged, leaking, or with a broken seal
with the wrong flavour or the wrong quantity
with any tiffin bar past its "use by" date
How to tell us: within 48 hours of delivery, email hello@ticatoe.com or WhatsApp +91 73030 10822 with your order number and clear photos of the item, the pack label (showing the lot number and dates) and the outer box. We will respond within 48 hours. We may ask you to keep the item until we have reviewed the complaint, but we will not ask you to ship food back to us.
Replacements ship free. If the flavour you ordered is out of stock, we will refund you instead.
Quality concerns
If you have a concern about quality after the 48-hour window, please write to us anyway. Every complaint is read and logged against the lot number. We handle these case by case.
Refunds
Refunds go back to your original payment method through our payment gateway, Razorpay.
We start the refund within 2 working days of approving it. Your bank or card issuer usually credits it within 5–7 working days.
If a refund has not reached you within 10 working days, contact us with your order number.
Allergies
Please read the ingredients and allergen information on each product page before ordering. We can't accept returns or offer refunds for an allergen that is correctly declared on the product page and the pack.
Grievances
If you are unhappy with how we handled your request, write to our Grievance Officer: Sucheta Basu Roy, accounts@ticatoe.com, +91 73030 10822. We acknowledge complaints within 48 hours and resolve them within one month.
3. Privacy policy
Last updated: 11.10.2026
This policy explains what personal data Fidoriva Foods Private Limited ("ticatoe", "we", "us") collects through www.ticatoe.com, why, and the choices you have. We process personal data under the Digital Personal Data Protection Act, 2023 and other applicable Indian law.
Who we are
Fidoriva Foods Private Limited, Innov8 Orchid Center, 3rd Floor, Golf Course Road, Sector 53, Gurugram, Haryana 122002 · hello@ticatoe.com
What we collect
When you order: your name, phone number, email address, delivery address and order details.
Payments: handled by Razorpay. We receive confirmation that you paid and limited details such as the payment method type. We never see or store your full card, UPI or bank details.
When you sign up for updates: your email address (for example, when you join the ticatoe club).
When you contact us: what you send, including photos of a damaged order.
When you browse: device, browser and usage information collected through cookies and Google Analytics.
Children
Our products are made for children, but our website is for parents and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us their data, write to us and we will delete it.
Why we use it
| Purpose | Data used |
|---|---|
| Processing, delivering and supporting your order | Order, contact and address details |
| Sending order and shipping updates on WhatsApp, SMS and email | Phone number, email, order details |
| Handling refunds, complaints and quality issues | Order details, messages and photos |
| Meeting tax, accounting, food safety and legal duties | Order and invoice records |
| Understanding how the site is used, so we can improve it | Analytics and cookie data |
| Sending newsletters, launches and offers (only if you opt in) | Email address |
We use your data for your order because you gave it to us for that purpose. We send marketing only with your consent, and you can withdraw it at any time with the unsubscribe link or by writing to us. Withdrawing consent doesn't affect anything we did before.
Who we share it with
We never sell your personal data. We share only what each service provider needs to do its job:
Razorpay: payments and refunds
Courier partners: delivery
WhatsApp (Meta): order and shipping updates
Google Analytics: site analytics
Netlify: website hosting
Email service provider: Mailer Lite and Google for newsletters and club emails
Our accountants and advisers, and government authorities: where the law requires it
Some of these providers may store or process data outside India, as permitted under Indian law.
Cookies
We use essential cookies to make the site and checkout work, and analytics cookies (Google Analytics) to see how the site is used. You can block or delete cookies in your browser settings. Essential features such as checkout may not work without them.
How long we keep it
We keep order and invoice records for as long as tax and accounting laws require. We keep marketing data until you unsubscribe. We delete other personal data once we no longer need it for the purpose it was collected for.
Your rights
You can ask us to:
tell you what personal data we hold about you and how we use it
correct, complete or update it
erase it, unless the law requires us to keep it
stop sending you marketing
nominate someone to exercise these rights for you in case of death or incapacity
To exercise any of these rights, email accounts@ticatoe.com. We will respond within 14 business days.
Security
We use reasonable security safeguards, including encrypted (HTTPS) connections and access controls with our service providers. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.
Grievance officer
Sucheta Basu Roy · accounts@ticatoe.com · +91 73030 10822 · Fidoriva Foods Private Limited, Innov8 Orchid Center, 3rd Floor, Golf Course Road, Sector 53, Gurugram, Haryana 122002
If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Changes
We may update this policy from time to time. The latest version, with its date, will always be on this page.
4. Terms of use & sale
Last updated: 28.10.2026
These terms apply when you use www.ticatoe.com or buy from it. By placing an order, you agree to them, along with our Shipping Policy, Refund & Cancellation Policy and Privacy Policy.
1. About us
This website is run by Fidoriva Foods Private Limited, which markets ticatoe tiffin bars. It is a company incorporated in India with its registered office at Innov8 Orchid Center, 3rd Floor, Golf Course Road, Sector 53, Gurugram, Haryana 122002.
GSTIN 06AAHCF0313K1ZX · FSSAI Lic. No. 10826999000933 · hello@ticatoe.com · +91 73030 10822
Our products are manufactured by Hembros Foods LLP, Palwal, Haryana (FSSAI Lic. No. 10019064001901).
2. Who can buy
You must be 18 or older and able to enter into a binding contract under Indian law. We sell to consumers for personal use, and we may limit quantities per order.
3. Products and information
We show each product's ingredients, allergens, nutrition, net quantity, MRP, shelf life and manufacturer details. These match the printed pack.
Photos and renders are illustrative; the actual tiffin bar may vary slightly in look.
Our tiffin bars contain nuts, and some contain milk and oats. They are made in a facility that also handles peanut, other tree nuts, soy, milk and cereals. Please check the allergen information before buying or serving.
Our product information is general food information, not medical or nutritional advice. If your child has allergies or a medical condition, please consult a doctor.
4. Prices and offers
All prices are in Indian rupees and include all taxes. MRP is the maximum retail price printed on the pack.
Where we sell below MRP, such as our introductory offer, the price you see at checkout is the price you pay.
We may change or end any offer at any time. A change never affects an order we have already confirmed.
Shipping charges, if any, are shown at checkout before you pay.
5. Orders and payment
An order is confirmed when payment succeeds and you receive our order confirmation.
Payments are processed by Razorpay. Its terms also apply to your payment.
We may decline or cancel an order, with a full refund, if a product is unavailable, the pin code is not serviceable, or we suspect fraud.
6. Delivery, cancellations and refunds
Delivery is governed by our Shipping Policy. Cancellations, replacements and refunds are governed by our Refund & Cancellation Policy. Risk in the products passes to you on delivery.
7. Using the website
Please don't misuse the site. That includes attempting unauthorised access, interfering with its operation, scraping it, or using it for anything unlawful. We may suspend access for misuse.
8. Intellectual property
The ticatoe name and logo, the characters (including Chocoro, Kojoo and Banini), illustrations, photos and text on this site belong to Fidoriva Foods Private Limited. You may not copy or use them commercially without our written permission.
9. Liability
Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded. Subject to that, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss, or for delays caused by events beyond our reasonable control.
10. Grievances
Grievance Officer: Sucheta Basu Roy · accounts@ticatoe.com · +91 73030 10822. We acknowledge complaints within 48 hours and resolve them within one month of receipt.
11. Governing law
These terms are governed by the laws of India. Subject to your right to approach a consumer commission under the Consumer Protection Act, 2019, the courts at Gurugram, Haryana have jurisdiction.
12. Changes
We may update these terms from time to time. The version on this page when you place an order applies to that order.
5. Food safety & FSSAI compliance
Last updated: 11.10.2026
ticatoe is committed to full compliance with the Food Safety and Standards Act and its regulations.
Vegetarian
All ticatoe products are 100% vegetarian and carry the green veg mark.
Allergens
Our tiffin bars contain tree nuts (almonds, cashews, coconut) and are made in a facility that also handles peanuts and other tree nuts. This is declared clearly on every product page and pack.
Claims
Claims such as "no added sugar", "no maida", "no palm oil" and "no preservatives" are truthful, kept consistent with the physical pack, and backed by the product's recipe and nutrition information. Our tiffin bars contain naturally occurring sugars from dates and fruit; "no added sugar" means no sugar or sweetener is added during manufacture, supported by an added-sugars value of 0 g in the nutrition information.
Labelling
Every pack carries the mandatory particulars — ingredients, nutritional information, net quantity, veg mark, FSSAI logo & licence number, manufacturer/marketer details, MRP, batch, manufacture and best-before dates — per the FSS (Labelling & Display) Regulations, 2020.